Sunday, December 26, 2004
finally, a rave
ANGELA at 1-800-CONTACTS gets a big rave.
Of course the one thing I forgot to bring on this Canadian dream vacation was...replacement contacts. So, almost immediately, one of my contacts ripped.
Replacing them was a nightmare. I've always used 1-800-CONTACTS so I just dialed them up. They are usually very fast---like, next-day even when I don't order express delivery. So I figured this would be the same.
Nope. Various mix-ups, all human error, whatever. But basically I was nearly blind for several days waiting for them to show up. Finally I emailed customer service in a fit of frustration.
Angela is the rep who emailed me back, in record time. No last name. But very kind and comforting emails, told me what the options were, very straightforward, very effective. Bottom line, I can't get them before I leave. I'll try the town's one optometrist tomorrow. But I have to give Angela a rave. Because anytime someone on the other end of the customer service maze is more than a robot, I'm amazed. Mostly it's bored people who hate their jobs, and who wouldn't? Do you want to deal with a bitchy, cranky public? I sure don't.
Angela should get a raise.
That's my rave for the day.
All the other complaints and compliments are still on the way. I'm gonna do em. Soon. I mean it.
Meanwhile, on the other blog, some new pics.
Merry merry.
Of course the one thing I forgot to bring on this Canadian dream vacation was...replacement contacts. So, almost immediately, one of my contacts ripped.
Replacing them was a nightmare. I've always used 1-800-CONTACTS so I just dialed them up. They are usually very fast---like, next-day even when I don't order express delivery. So I figured this would be the same.
Nope. Various mix-ups, all human error, whatever. But basically I was nearly blind for several days waiting for them to show up. Finally I emailed customer service in a fit of frustration.
Angela is the rep who emailed me back, in record time. No last name. But very kind and comforting emails, told me what the options were, very straightforward, very effective. Bottom line, I can't get them before I leave. I'll try the town's one optometrist tomorrow. But I have to give Angela a rave. Because anytime someone on the other end of the customer service maze is more than a robot, I'm amazed. Mostly it's bored people who hate their jobs, and who wouldn't? Do you want to deal with a bitchy, cranky public? I sure don't.
Angela should get a raise.
That's my rave for the day.
All the other complaints and compliments are still on the way. I'm gonna do em. Soon. I mean it.
Meanwhile, on the other blog, some new pics.
Merry merry.
# posted by Lowflyin' Lolana @ 4:05 PM 
