Friday, March 18, 2005
financial communication.
if you ever run into a financial on-line banking group called "MoneyHQ", dont ask questions, just turn and run...
From:
Date: Fri Mar 18, 2005 6:01:56 AM US/Central
To: moneyHQSupport@OnlineBank.com
Subject: final email regarding 1900499
HQ folks...
Okay...I've had enough. the emails below are the tip of an iceberg of correspondence and phone calls to your customer care dept. I've never had to complain about such services before but, this time, I'm very inspired.
for the last week and change I've been trying to send rent money to my landlord in knoxville. this was my first time to use moneyHQ and I was looking forward to the convenience. however, after twice failing to notify him of the money waiting, I finally cancelled the transaction last night. both our last individual attempts to contact you via email came back undeliverable.
though your telephone staff is friendly, the system has totally failed and I finally gave up and mailed him an overnight check after the cancellation.
>>> my final request is to rush the return of funds back to my account so I can be done with this. I want my money back in there by the end of the day (today, friday 3/18)...not 2 business days. please let me know when this has been done.
I will not be using your individual transfer service again and will certainly let customer support at the texas credit union know how I just wasted an entire week on what should have been a routine transaction. not to mention everyone I run into till I get tired of telling the story. this has been an needlessly exhausting experience...including waiting for three hours this morning for someone to call me back after promising to resolve the situation. she did Not call me back and, when I tried again to get satisfaction over the phone, I was told I'd have to wait till noon tomorrow just to continue to be frustrated by a continuation of the beating. I dont think so.
please put my money back in my account now. you took it out in a few hours...I'm sure it's possible to put it back as quickly.
thank you.
music faculty
southern methodist university
Begin forwarded message:
From:
Date: Thu Mar 17, 2005 8:03:07 AM US/Central
To:
Subject: Re: Warning: could not send message for past 4 hours
Hi Kim, There's nothing in the UT network that will cause this as far as we can tell. IT reports that if they bounce something they send a notification to the sender (not that I completely trust that IT always knows what's happen in this vast system). - Les
On Thursday, March 17, 2005, at 03:17 AM, kim corbet wrote:
BTW, did you ever try to talk to your IT dept about this...?
HQ has always gotten my messages and responded in a few hours.
this whole thing is too weird.
latre
On Wednesday, March 16, 2005, at 08:01 PM, Leslie xxx wrote:
Kim, I tried to send an email to these folks and now I'm getting this. Please get the rent money returned and send it via overnight mail. I've had enough of this! - Les
Begin forwarded message:
From: Mail Delivery Subsystem
Date: Wed Mar 16, 2005 5:19:34 PM US/Eastern
To:
Subject: Warning: could not send message for past 4 hours
**********************************************
** THIS IS A WARNING MESSAGE ONLY **
** YOU DO NOT NEED TO RESEND YOUR MESSAGE **
**********************************************
The original message was received at Wed, 16 Mar 2005 12:41:22 -0500
from orpheus.nomad.utk.edu [160.36.248.196]
----- Transcript of session follows -----
... Deferred: Connection refused by onlinebanking.com.
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old
Reporting-MTA: dns; jaguar.mail.utk.edu
Arrival-Date: Wed, 16 Mar 2005 12:41:22 -0500
Final-Recipient: RFC822; moneyhqsupport@onlinebanking.com
Action: delayed
Status: 4.4.1
Remote-MTA: DNS; onlinebanking.com
Last-Attempt-Date: Wed, 16 Mar 2005 17:19:34 -0500
Will-Retry-Until: Mon, 21 Mar 2005 12:41:22 -0500
From:
Date: Wed Mar 16, 2005 12:41:16 PM US/Eastern
To: moneyhqsupport@onlinebanking.com
Cc:
Subject: Re: No Response From xxx Item #: 1190245
When can I expect to see this resent email; I haven't seen it yet? Best, Leslie Gay
On Wednesday, March 16, 2005, at 11:32 AM, moneyhqsupport wrote:
This email has been resent to you
MoneyHQ support Team
-----Original Message-----
From:
Sent: Wednesday, March 16, 2005 6:53 AM
To: MoneyHQSupport@OnlineBank.com
Cc:
Subject: Fwd: No Response From lesgay@utk.edu Item #: 1190245
Dear MHQS support, I have NEVER received e-mail from you concerning
this payment, so I can not respond? Can you please make sure you
sending this too a valid e-mail address.
Begin forwarded message:
From:
Date: Wed Mar 16, 2005 6:48:50 AM US/Eastern
To:
Subject: Fwd: No Response From lesgay@utk.edu
I just received this...now I'm off to bed. hope you got their mail
and all is right with the world. feel free to write them yourself
if you didnt...they've been very quick in responding to my e's.
Begin forwarded message:
From: MoneyHQSupport@OnlineBank.com
Date: Wed Mar 16, 2005 5:38:01 AM US/Central
To:
Subject: No Response From
This is regarding your payment request referenced below:
*********************************************
Item #: 1190245
Date Created: 03/09/2005
Amount: $475.00
From: Credit Union of Texas, Checking #########
To:
*********************************************
It has been 5 days since an email notification was sent to .
At this time, there has been no response to the >> email.
This is to let you know that the payee has received another reminder
today. Please ensure that the payee possesses the Shared Secret Code
to collect the payment.
If you have any questions, please send us an email at
MoneyHQSupport@OnlineBank.com.
Sincerely,
Customer Service
*********************************************************************
This email message is for the sole use of the intended recipient .
If you are not the intended recipient please contact the sender by
sending an e-mail to MoneyHQSupport@OnlineBank.com and delete all copies
of the original email from your system.
xxx, PhD
- School of Music, The University of Tennessee
- Music Bldg., Knoxville TN 37996-2600
- USA
From:
Date: Fri Mar 18, 2005 6:01:56 AM US/Central
To: moneyHQSupport@OnlineBank.com
Subject: final email regarding 1900499
HQ folks...
Okay...I've had enough. the emails below are the tip of an iceberg of correspondence and phone calls to your customer care dept. I've never had to complain about such services before but, this time, I'm very inspired.
for the last week and change I've been trying to send rent money to my landlord in knoxville. this was my first time to use moneyHQ and I was looking forward to the convenience. however, after twice failing to notify him of the money waiting, I finally cancelled the transaction last night. both our last individual attempts to contact you via email came back undeliverable.
though your telephone staff is friendly, the system has totally failed and I finally gave up and mailed him an overnight check after the cancellation.
>>> my final request is to rush the return of funds back to my account so I can be done with this. I want my money back in there by the end of the day (today, friday 3/18)...not 2 business days. please let me know when this has been done.
I will not be using your individual transfer service again and will certainly let customer support at the texas credit union know how I just wasted an entire week on what should have been a routine transaction. not to mention everyone I run into till I get tired of telling the story. this has been an needlessly exhausting experience...including waiting for three hours this morning for someone to call me back after promising to resolve the situation. she did Not call me back and, when I tried again to get satisfaction over the phone, I was told I'd have to wait till noon tomorrow just to continue to be frustrated by a continuation of the beating. I dont think so.
please put my money back in my account now. you took it out in a few hours...I'm sure it's possible to put it back as quickly.
thank you.
music faculty
southern methodist university
Begin forwarded message:
From:
Date: Thu Mar 17, 2005 8:03:07 AM US/Central
To:
Subject: Re: Warning: could not send message for past 4 hours
Hi Kim, There's nothing in the UT network that will cause this as far as we can tell. IT reports that if they bounce something they send a notification to the sender (not that I completely trust that IT always knows what's happen in this vast system). - Les
On Thursday, March 17, 2005, at 03:17 AM, kim corbet wrote:
BTW, did you ever try to talk to your IT dept about this...?
HQ has always gotten my messages and responded in a few hours.
this whole thing is too weird.
latre
On Wednesday, March 16, 2005, at 08:01 PM, Leslie xxx wrote:
Kim, I tried to send an email to these folks and now I'm getting this. Please get the rent money returned and send it via overnight mail. I've had enough of this! - Les
Begin forwarded message:
From: Mail Delivery Subsystem
Date: Wed Mar 16, 2005 5:19:34 PM US/Eastern
To:
Subject: Warning: could not send message for past 4 hours
**********************************************
** THIS IS A WARNING MESSAGE ONLY **
** YOU DO NOT NEED TO RESEND YOUR MESSAGE **
**********************************************
The original message was received at Wed, 16 Mar 2005 12:41:22 -0500
from orpheus.nomad.utk.edu [160.36.248.196]
----- Transcript of session follows -----
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old
Reporting-MTA: dns; jaguar.mail.utk.edu
Arrival-Date: Wed, 16 Mar 2005 12:41:22 -0500
Final-Recipient: RFC822; moneyhqsupport@onlinebanking.com
Action: delayed
Status: 4.4.1
Remote-MTA: DNS; onlinebanking.com
Last-Attempt-Date: Wed, 16 Mar 2005 17:19:34 -0500
Will-Retry-Until: Mon, 21 Mar 2005 12:41:22 -0500
From:
Date: Wed Mar 16, 2005 12:41:16 PM US/Eastern
To: moneyhqsupport@onlinebanking.com
Cc:
Subject: Re: No Response From xxx Item #: 1190245
When can I expect to see this resent email; I haven't seen it yet? Best, Leslie Gay
On Wednesday, March 16, 2005, at 11:32 AM, moneyhqsupport wrote:
This email has been resent to you
MoneyHQ support Team
-----Original Message-----
From:
Sent: Wednesday, March 16, 2005 6:53 AM
To: MoneyHQSupport@OnlineBank.com
Cc:
Subject: Fwd: No Response From lesgay@utk.edu Item #: 1190245
Dear MHQS support, I have NEVER received e-mail from you concerning
this payment, so I can not respond? Can you please make sure you
sending this too a valid e-mail address.
Begin forwarded message:
From:
Date: Wed Mar 16, 2005 6:48:50 AM US/Eastern
To:
Subject: Fwd: No Response From lesgay@utk.edu
I just received this...now I'm off to bed. hope you got their mail
and all is right with the world. feel free to write them yourself
if you didnt...they've been very quick in responding to my e's.
Begin forwarded message:
From: MoneyHQSupport@OnlineBank.com
Date: Wed Mar 16, 2005 5:38:01 AM US/Central
To:
Subject: No Response From
This is regarding your payment request referenced below:
*********************************************
Item #: 1190245
Date Created: 03/09/2005
Amount: $475.00
From: Credit Union of Texas, Checking #########
To:
*********************************************
It has been 5 days since an email notification was sent to .
At this time, there has been no response to the >> email.
This is to let you know that the payee has received another reminder
today. Please ensure that the payee possesses the Shared Secret Code
to collect the payment.
If you have any questions, please send us an email at
MoneyHQSupport@OnlineBank.com.
Sincerely,
Customer Service
*********************************************************************
This email message is for the sole use of the intended recipient .
If you are not the intended recipient please contact the sender by
sending an e-mail to MoneyHQSupport@OnlineBank.com and delete all copies
of the original email from your system.
xxx, PhD
- School of Music, The University of Tennessee
- Music Bldg., Knoxville TN 37996-2600
- USA
